Make account insights easy for reps to drive fast, personalized service.
Centralize knowledge across all systems so reps resolve tickets faster and deliver better support with accurate, contextual answers.
Atolio integrates with every part of the support workflow
From support-specific tools to Slack, Google Suite, Teams, SharePoint and dozens more systems, connect with all of your apps or integrate your home-grown systems using our SDK.
Our old tool returned wrong results or documents that make no sense in context, requiring users to manually filter through noise.
From searching to knowing
Fuel CSAT & reduce support times via better, faster answers
Reduce resolution time with unified customer contex
Bring customer history, tickets, and account context together to speed up diagnosis and reduce resolution time.
Eliminate knowledge base fragmentation pain
Centralize fragmented knowledge into one reliable source to help teams find answers faster.
Turn agents into resolution experts instantly
Equip agents with immediate access to the knowledge and context they need to resolve issues faster.
How Atolio supports support workflows
Summarize known issues for a product version and link to the authoritative knowledge base
Agents get the right answer and the right source in a single query, regardless of where the documentation lives.
Always pulls from the current version of the truth, so outdated articles stop reaching customers.
One search returns the issue summary, the resolution, and the knowledge base article worth sharing.
Seamlessly compile ticket history, account data, and product roadmap docs
Assemble every piece of relevant customer context to inform agent responses.
The full account picture surfaces across CRM, ticketing, and product systems in one view.
Agents walk into every ticket already knowing the history, the product status, and the relationship.
Connect recurring issues to product team discussions
A support trend in Zendesk can surface the engineering thread where the root cause already lives.
Patterns that once required manual analysis across tools become visible in a single search.
The distance between what customers are experiencing and what product knows shrinks considerably.
See how Atolio can unblock your entire team’s workflow
Different roles rely on Atolio in different ways.
See how different members of your team can leverage AI-powered enterprise search to get their work done – quickly, accurately, and securely.
Tier 1 Support Agent
Find answers to customer questions instantly across all knowledge sources to resolve tickets faster without escalations.
- "How do I troubleshoot [error message] for customers on [product/plan]?"
- "Show me step-by-step guides for [common task] that I can send to customers"
- "What's the workaround for [known issue] until it's fixed?"
- "Find similar tickets to this issue and how they were resolved"
- "What are the requirements and limitations for [feature] the customer is asking about?"
Technical Support Engineer (TSE)
Surface technical documentation, past escalations, and engineering insights to diagnose complex issues and unblock customers quickly.
- "Show me all past cases involving [integration/API endpoint] and root causes"
- "Find engineering notes and known bugs related to [system behavior]"
- "What diagnostic steps and logs do I need to collect for [issue type]?"
- "Pull configuration examples and best practices for [advanced feature setup]"
- "Show me recent product updates or changes that could explain this behavior"
Customer Success Manager (CSM)
Access account history, product adoption insights, and expansion playbooks to drive retention and growth proactively.
- "Show me this account's full support history, feature requests, and past escalations"
- "What expansion plays have worked for similar customers in [industry/segment]?"
- "Find QBR templates and health score criteria for enterprise accounts"
- "Pull best practices for driving adoption of [underutilized feature] with customers"
- "What renewal risk signals should I watch for based on support patterns?"
Support Operations Lead
Analyze support metrics, identify process gaps, and surface insights to optimize team performance and customer experience.
- "What are our top ticket drivers and which lack adequate documentation?"
- "Show me escalation patterns and average resolution times by issue category"
- "Find all macros, templates, and workflows for [ticket type/scenario]"
- "Which knowledge articles have the lowest deflection rates despite high search volume?"
- "Pull onboarding materials and SOPs for new support agent training"
Trusted by large and midsize enterprises
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